Presenting the NEW Face of Public Relations

After 21 years in the PR business, it has become increasingly apparent to me that it’s time to drive a new milepost into the ground.

While the media has been specializing in reinventing itself every few business quarters, the business of marketing has been slowly evolving, trying to keep up with the changes. Regular readers of this column have seen some phrases making repeat appearances, such as social media, email blasts, online news outlets and other terms that refer to some of the technological advances that have hit modern marketing communications. As each of these new areas of outreach emerges, our tactics as PR strategists are changing with the times.

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Usually, I like to dispense advice from the standpoint of having been in the media for 20 years, but this week’s advice is more in the land of common sense.

When you go to the store and you can’t find the exact product you’re looking for, what do you do? Do you just go home empty-handed? Or do you ask a manager? Most of the time, I ask a store or assistant manager if they carry the product, or if they can order it. And, most of the time retailers want to work with customers, so they’ll find a way to get what you want. After all, if they can service your needs, hopefully you’ll keep coming back. Read more →

How Seeing Through the Customer’s Eyes Can Help Open Sales Channels

Famous restaurateur and former TGIFriday’s CEO, Daniel Scroggin, was always intently focused on the customer experience. “The only way to know how customers see your business is to look at it through their eyes,” is a famous quote that has blanketed the Internet throughout his career. And he makes sense!

The customer experience is often the golden nugget that gets lost when companies work on trying to perfect their message. But as the CEO of several restaurant chains, Scroggin knew he was selling more than food. He was selling the experience… and all the metrics and demographic studies in the world can’t supplant the simple, satisfied feeling a consumer has after having a great time and meal on a Friday night! Read more →

“What may be done at any time will be done at no time.”
– Scottish Proverb

Okay, don’t ask what the Jewish grandmother from New York is doing with a Scottish proverb. My chief strategist found it for me, and it fit the tone of my message today. Read more →

This is the third in the 3-part series of my interview with David Meerman Scott. As you know by now, David is the author of the number-one bestseller “The New Rules of Marketing and PR” (Wiley…published in 22 languages) and his hit new book “World Wide Rave” (Wiley).

David is an internationally recognized viral marketing strategist and speaker at conferences and corporate events around the world. Read more →

We hear a lot about buzz, but what is “buzz” exactly – and how does it start? First, a buzz is something that you create. It starts small, like ripples in a pond. It builds slowly. But when cultivated and capitalized on, the buzz eventually gets too loud to ignore. This is our goal when we work with you to turn a book into credibility into celebrity: create a buzz that makes your name, your face, your book, and your message instantly synonymous – and ultimately recognizable. Read more →

Joe the Plumber.

Dog the Bounty Hunter.

Bill Nye the Science Guy.

While plumbing, bounty hunting and science might be worthy industries, few would have ever thought they might be the breeding grounds of some of today’s unlikeliest celebrities. But such is the case when we live in a world where the popular media, indeed popular culture, is plugged in and turned on 24/7, 365 days a year. Read more →

If you’ve decided to become an expert in your field, in any field, allow me to show you how much faster that process can be – and how much further you can reach – through the publication of a well-written, carefully-planned, readable and entertaining book.

Books provide what I call “portable expertise.”

Low-Tech, High-Impact

Anywhere a book can go, you can go. Yes, there are more high-tech ways to reach your audience, but when someone’s wi-fi isn’t working, your book still is. When someone’s at 30,000-feet and can’t use their laptop yet, he or she can still open your book. Read more →

As a PR professional, I’ve never liked the way movies portray public relations people.

Usually, they’re characterized by Hollywood as slick-talking flim-flam artists who promise the universe and deliver next to nothing.

And there’s a reason why Hollywood zeroes in on that rendering of PR pros – because our profession does have its share of people who are just like that. I wish it weren’t true, because the vast majority of PR professionals have integrity and work hard to earn their clients’ trust. But the bad apples do exist, and every time I hear real life stories about those kinds of PR people, it infuriates me. Read more →

It used to be that the only way to be a celebrity was to be on TV, in the movies, or to do something completely lame.

However, over the last decade, a new kind of celebrity has emerged – the expert celebrity. These are people who are absolutely at the top of their professions, and find a way to use the media to offer their expertise to the masses.

From Cesar Millan (The Dog Whisperer), Martha Stewart, and Bob Vila to Dr. Phil, Suze Orman and Rachel Ray, expert celebrities are taking over television, radio, print publications and the Internet. Moreover, according to media expert Marsha Friedman — author of Celebtritize Yourself from Warren Publishing (www.celebritizeyourself.com) – the next celebrity expert could well be you. Read more →